Support | Vort3x Unltd

Compatibility check

Before ordering, confirm protocol, hub requirement, neutral-wire requirement, load rating and the control ecosystem you want to use.

Open compatibility centre

Installation guidance

Battery sensors and plug-in devices are generally the simplest DIY route. Fixed electrical devices should be assessed and installed appropriately.

Ask Vort3x

Order support

For product, delivery or configuration questions, contact the Vort3x team with your order number and device details.

Quick-start support model

Production product pages should include a downloadable quick-start guide, wiring or connection diagram where appropriate, supported ecosystem list, common troubleshooting steps, warranty information and a clear escalation path.

Common checks before buying

2.4 GHz Wi-Fi availability where required.
Whether a Zigbee hub is required.
Whether the wall box has a neutral conductor where the chosen product requires one.
The device's rated voltage/current and the actual connected load.
Whether the automation must continue locally if internet access fails.
Whether the device needs Home Assistant, Alexa, Google Home, eWeLink, Smart Life/Tuya or another ecosystem.